1. Introduction
This Privacy Policy applies to all users of Votion Studio’s services and visitors to our website. By accessing our website or using our services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your personal information to us.
This policy is governed by the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.
2. Definition of Personal Information
“Personal Information” is defined according to POPIA and may include, but is not limited to:
- Name and Surname
- Contact details (Email, Phone Number)
- Delivery and billing addresses
- Photographic or video material (if submitted/uploaded)
- Preferences, order history, and correspondence
- Device or usage information from website interactions
We aim to process only the necessary information and to do so lawfully and transparently.
3. Collection and Use of Personal Information
We may collect your Personal Information through:
- Contact forms, order processes, email, WhatsApp, or other direct interaction
- Events, competitions, and online orders
- Cookies and analytics tools used on our website
Your information is used for:
- Fulfilling orders and delivering services
- Responding to inquiries and support requests
- Customer communication and feedback
- Improving our services and website functionality
- Legal, administrative, and security purposes
- Marketing communication, only where consent is provided
4. Consent and Limitation
We will not collect sensitive personal data (e.g. race, religious beliefs, health, etc.) unless explicitly required and with your written consent or as permitted by law.
Your continued use of our services constitutes consent for processing your information as outlined, including for marketing purposes where applicable.
You may withdraw your consent or opt out at any time by contacting us.
5. Information Storage and Security
We implement appropriate technical and organisational measures to protect your information, including:
- Secure data storage
- Access control and encryption where appropriate
- Restricted access for staff and service providers on a need-to-know basis
- Regular system and data integrity reviews
While we cannot guarantee absolute security, we continuously work to maintain strong protections.
6. Disclosure of Personal Information
We do not sell or rent your personal data.
We may share limited information with:
- Our staff, contractors, or delivery partners
- Payment gateways and hosting providers
- Law enforcement or regulatory authorities when legally required
Any third-party service providers are bound by confidentiality and data protection obligations.
7. Cookies and Tracking
Our website uses:
- Session cookies to enable site functionality, which expire when your session ends
- Persistent cookies for preferences or analytics, which may remain until deleted
You can disable cookies in your browser settings, though this may affect site functionality.
8. Children and Capacity to Consent
We do not knowingly collect information from individuals under the age of 18 without parental or guardian consent. By using our site or services, you confirm that you have the legal capacity to enter into this agreement.
9. External Links
Our website may include links to external or third-party websites (e.g., payment platforms or social media). We are not responsible for their privacy practices. We advise users to read the privacy statements of these external sites.
10. Your Rights Under POPIA
As a data subject, you have the right to:
- Request access to the personal data we hold about you
- Correct or update your personal data
- Request deletion of your personal data, where legally possible
- Object to the processing of your data
- Lodge a complaint with the Information Regulator if you feel your rights have been infringed
📞 Tel: +27 (0)10 023 5207
📧 Email: inforeg@justice.gov.za
11. Electronic Communications (ECT Act Compliance)
By communicating with us via digital platforms, you acknowledge that data messages (emails, form submissions) may be legally binding and recognized under the Electronic Communications and Transactions Act (ECT Act). We do not require electronic signatures for standard communication.
12. Contact Information
Votion Studio
📧 Email: info@votion.co.za
📞 Tel: +27 (0)15 880-2581 / +27 (0)76 337-9529
🌐 Website: https://votionstudio.co.za